Canva Pro FAQ

Microsoft is discontinuing Publisher in October 2026. Many of our organizations rely on Publisher for the creation of their publications, so finding a reliable, easy-to-use solution was important to us. 

With our customer needs in mind, LPi is recommending Canva Pro for future publication creation. If you prefer to use an alternative design platform, such as InDesign, we will continue to support your publication creation and submission.  

We wanted to find a design platform that was user-friendly and robust. With millions of users, thousands of graphics and templates with drag-and-drop capability, and the ability to create print-ready files, we made the decision to recommend Canva Pro.

If you prefer to use an alternative design platform, such as InDesign, we will continue to support your publication creation and submission. 

Canva Pro is the premium version of Canva that allows the creation of print-ready PDF files. This option allows you to download designs at a resolution suitable for a printed file and then submit them to LPi for printing and delivery. 

While both options are free for nonprofits and suitable for creating print-ready files, Canva Pro is for a single user account, and Canva Teams allows multiple user accounts (up to 50 users).

Canva offers free access to all the premium features of Canva Pro for registered nonprofits. The application process is simple and only takes a few minutes. Follow these steps.

If your organization is not eligible for nonprofit status, Canva Pro and Canva Teams are still affordable options for a design platform. Check out their pricing plans here: https://www.canva.com/pricing/

If you choose another design platform, such as Adobe InDesign, we’re happy to support you on that platform.

If you selected Nonprofit during signup or under Your profile in Settings, you can also apply to Canva for Nonprofits by going to Settings → Billing & Teams, then choosing Upgrade to Canva Nonprofits.

Canva Pro has an intuitive interface that is easy to learn and navigate. To learn more about how to create your publication in Canva Pro, download the Canva Pro Quick Start Guide.

You will submit your publication through LPiExpress as before.

We are working on video tutorials that guide you through using Canva Pro to create your publications. Details coming soon!

Download our Quick Start Guide to learn more about creating your publication with Canva Pro. 

We're here to help. Reach out to Customer Support with any questions at (800) 950-9952 x2200 or email publicationsupport@4lpi.com. 

Canva offers hours of free courses for you and your organization. Topics range from Beginner to Expert. To get started, consider one of these:

• Navigating Canva’s homepage
• Customizing Templates
• Exploring the Element Library
• Text and Font Library

If you’re looking for more information on social media, there are plenty of resources available to support your digital communications! Consider starting with these:

• Managing your Social Media
• Designing for Social Media
• How to create your first Facebook post
• Social Media Mastery

If you prefer to use an alternative design platform, such as InDesign, we will continue to support your publication creation and submission. 

Canva uses a third-party service called Goodstack to verify nonprofit status. If your organization is denied access, you may need to submit additional documentation or request a manual review.

These links offer some options

• Check your nonprofit eligibility 

• Request a review of your denied application

• Appeal a denied status

• Submit a support request to Goodstack  

• Email the third-party service: support@goodstack.org

Still stuck? Customer Support can help with any questions at (800) 950-9952 x2200 or email publicationsupport@4lpi.com. 

While most of our customers can procure a nonprofit Canva Pro account, in some cases organizations are required to purchase a subscription. Canva Pro offers monthly and annual payment plans to make purchase easier.

LPi also supports InDesign and other design platforms, research the best platform for your organization.